The Casinos will do everything to keep a patron happy and to hold them from coming back and lose more of their money. It means that the customers enjoyment is their first priority, so if the customers are not satisfied with certain thing they will offer you something to make up with you in order to give their satisfaction.
If you are planning to visit a casino, it is better to call a day or 2 before you will come to their place and inquire to talk with a customer representative and act like you are calling for your boss if you want to have some absurd request because with that they will occasionally take it intently and will offer you to get some of your demands like a ride in the limo or even a ride in the casino private jet.
